“One of the things that is least understood by motorists is that when a damaged car is brought in for repairs , the repair contract generally is only between the vehicle owner and the repair shop, not the auto insurance company,” said Sulkala. … So the CBBB and the NABC have teamed up to help consumers better manage the collision repair experience with tips on choosing a trustworthy shop, saving money on a replacement rental car and knowing how to settle any disputes. …